Frequently asked questions
What is Joseph Kelly New York?
Joseph Kelly New York is an online store focused on boots, shipping to customers across the United States. It is a brand operated by Vienne Rose, a company based in the Netherlands. We handle our own customer support so your experience is straightforward from start to finish. You can learn more on our About Us page.
Do you offer free shipping?
Yes. We provide free standard shipping on every order within the United States, with no minimum purchase required. For full details, please see our Shipping Policy.
How long does delivery take?
Orders are processed within 1–3 business days. After dispatch, the estimated delivery time is 4–7 business days. In total, you can expect your order to arrive within 5–10 business days. Our order cut-off time is 12:00 PM (ET). For full details, please see our Shipping Policy.
What is your return policy?
Items can be returned within 30 days of delivery, provided they are unused and in their original condition with all original packaging. Return shipping costs are the customer’s responsibility. For full details, please see our Return and Refund Policy.
How long do refunds take?
After your return is received and inspected, you’ll be notified by email. If approved, the refund is issued to your original payment method within 5–10 business days, and may take up to 14 business days to appear depending on your bank or card issuer. For full details, please see our Return and Refund Policy.
What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All payments are processed in USD (US Dollars). For full details, please see our Payment Policy.
Is my personal and payment information safe?
Yes. We use secure systems and trusted partners like Shopify to process and protect your data. Payment details are handled securely and we do not store full card numbers. You can review our full Privacy Policy for more details.
I didn't receive my order what should I do?
First, check your tracking link from the dispatch email. Delivery usually takes 5–10 business days. If this time has passed or tracking hasn’t updated, please contact our support team at support@josephkellynewyork.com with your order number so we can investigate with the carrier and resolve it quickly.
Can I update or cancel my order?
You can update or cancel your order before it has been dispatched by contacting our support team. Once the order has been shipped, changes or cancellations are no longer possible, but you may return the item within 30 days in accordance with our Return & Refund Policy.
Still need help?
Of course. Send us a message at support@josephkellynewyork.com, or see our Contact Information page. Our support team will be glad to assist.