Shipping policy

Last Updated: 3 September 2026

This Shipping Policy applies to all orders delivered within the United States. We aim to provide a clear, reliable, and transparent delivery experience for all customers.

1. Shipping Costs

All orders within the United States are shipped free of charge. There are no additional handling or processing fees at checkout.

2. Delivery Area

We currently ship only within the United States. Orders can be delivered to all US addresses.

3. Processing & Delivery Times

Processing time: 1–3 business days.

Estimated delivery time: 4–7 business days after dispatch.

Total estimated delivery time: 5–10 business days.

Order cut-off time: 12:00 PM (ET).

Orders are fulfilled through our trusted logistics partners.

Delivery times are estimates and may vary due to factors outside our control, such as carrier delays, weather conditions, or peak periods.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can also track your order at any time via our Track & Trace page on the website.

5. Prices & Delivery Costs

Prices include all costs required for delivery within the United States. Any applicable sales tax is calculated and shown at checkout.

6. Address Changes

If you need to change your delivery address, please contact us within 24 hours of placing your order. Once an order has been dispatched, address changes are no longer possible.

7. Order Cancellations

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation is no longer possible. You may still return the item in accordance with our Return and Refund Policy.

8. Delayed or Damaged Deliveries

If your order is delayed or arrives damaged, please contact our customer support team as soon as possible. For damaged deliveries, please include clear photos of the packaging and item so we can resolve the issue quickly.

Email: support@josephkellynewyork.com.

Phone: +1 9296149762.